FAQ
Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, and customer support at FordCards.
1. What is FordCards?
FordCards is an online store committed to providing a convenient
shopping experience, carefully selected products, and helpful
customer support.
2. Where do you ship?
We currently ship orders within the United States only.
3. How long does shipping take?
Orders are typically processed within 1 business day, Monday
through Friday. Estimated transit time is 1–3 business days,
giving an estimated total delivery time of 2–4 business days.
Delivery times may vary depending on the carrier and destination.
4. How can I track my order?
When tracking information is available, it will be sent to your
email after your order ships. Use the tracking details to follow
your shipment's progress.
5. Can I cancel or change my order?
Contact us as soon as possible if you need to change or cancel
an order. Changes and cancellations cannot be guaranteed after
an order has been processed or shipped.
6. What is your return policy?
We offer a 90-day return window from the delivery date for
eligible items. Returned products must meet the requirements
in our Refund and Return Policy.
7. Are returns free?
Eligible returns are free under our stated return policy.
Please contact our customer support team for return instructions
before sending an item back.
8. When will I receive my refund?
Approved refunds are generally processed within 14 calendar days,
subject to our Refund and Return Policy and any additional
processing time required by your payment provider.
9. What if my order arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs
of the issue, if possible. We will review your request and help
determine the appropriate resolution.
10. What payment methods do you accept?
Available payment methods are displayed at checkout before you
complete your purchase.
11. How can I contact FordCards?
Email:
Contact@fordcards.shop
Phone: +1 (702) 347-3319
Address: 7583 Olive Blvd, St. Louis, MO 63130, USA.
Phone: +1 (702) 347-3319
Address: 7583 Olive Blvd, St. Louis, MO 63130, USA.
12. What are your customer service hours?
Monday–Friday: 9:00 AM–9:00 PM
Saturday: 10:00 AM–10:00 PM
Sunday: Closed
All hours are in Central Time.
Saturday: 10:00 AM–10:00 PM
Sunday: Closed
All hours are in Central Time.
13. What if I have another question?
Email us at
Contact@fordcards.shop.
For order-related questions, please include your order number
so we can assist you more efficiently.