Warranty Replacement Policy
Last Updated: October 16, 2026
At FordCards, we want our customers to shop with confidence. This Warranty Replacement Policy explains how to request assistance if a product you purchased arrives defective or develops a problem covered by an applicable manufacturer or seller warranty.
1. Warranty Coverage
Warranty coverage depends on the product purchased and any warranty specifically offered with that product.
Unless a different warranty is stated on the product page or in writing, purchasing an item does not automatically include an additional warranty beyond the rights provided by applicable law.
Please review the product listing and any accompanying warranty documentation to determine the applicable coverage period and conditions.
2. Eligible Warranty Claims
A product may qualify for warranty review if it has a defect covered by the applicable warranty, such as a manufacturing defect or a failure to function as described under normal, intended use.
Warranty coverage does not generally include damage caused by misuse, accidents, unauthorized modifications, improper installation, or normal wear and tear, except where applicable law provides otherwise.
3. How to Request a Warranty Replacement
To submit a warranty claim, contact our customer support team at Contact@fordcards.shop.
Please include:
- Your order number or proof of purchase.
- The product name and description.
- A clear explanation of the problem.
- Photos or videos showing the defect, where applicable.
- Any relevant warranty documentation.
Our team will review your request and provide further instructions if additional information or an inspection is needed.
4. Claim Review and Resolution
Once we receive the necessary information, we will assess whether the reported issue is covered by the applicable warranty.
Depending on the product, warranty terms, and circumstances, an eligible claim may be resolved through a replacement, repair, refund, or another appropriate remedy.
A replacement is subject to product availability and the applicable warranty terms. We will explain the available options before proceeding.
5. Returning a Defective Product
Please do not send a product back before receiving return instructions from our customer support team.
If a return is required, we will explain the applicable shipping arrangements. Responsibility for return shipping costs will be determined by the relevant warranty terms and applicable law.
Please retain your original packaging and accessories where possible until your claim has been reviewed.
6. Replacement Shipping
If a replacement is approved, we will provide information about its shipment when available.
Delivery times depend on product availability, order processing, and the shipping carrier. We will communicate any relevant delays where reasonably possible.
7. Exclusions and Limitations
Warranty coverage may not apply to defects or damage resulting from:
- Accidental damage or improper handling.
- Misuse or use contrary to product instructions.
- Unauthorized repairs or modifications.
- Normal wear and tear.
- Other conditions specifically excluded by the applicable warranty, where legally permitted.
Nothing in this policy excludes or limits consumer rights that cannot legally be excluded under applicable law.
8. Contact Information
For warranty claims and replacement inquiries, contact us:
Store Name: FordCards
Website: https://fordcards.myshopify.com
Email: Contact@fordcards.shop
Phone: +1 (702) 347-3319
Address: 7583 Olive Blvd, St. Louis, MO 63130, USA
Business Hours (Central Time):
- Monday–Friday: 9:00 AM–9:00 PM
- Saturday: 10:00 AM–10:00 PM
- Sunday: Closed
Please include your order number when contacting us so we can assist you more efficiently.
Thank you for choosing FordCards.