Refund policy
Last Updated: October 2026
At FordCards, we want you to have a positive shopping experience. If you are not satisfied with your purchase or encounter a problem with your order, we are here to help. Please review our Refund & Return Policy before making a purchase.
1. Our 90-Day Return Window
FordCards offers a 90-day return window. You have 90 calendar days from the date your order is delivered to contact us and request a return.
To qualify for a return, the item must generally be unused, in its original condition, and returned with its original packaging, accessories, and other included materials, where applicable.
Returns may be accepted for eligible items that:
- Are unused and in their original condition.
- Arrive damaged or defective.
- Are different from the item ordered.
- Are materially different from their description on our website.
All returns are subject to the conditions outlined in this policy and applicable consumer protection laws.
2. Return Eligibility
To help us process your request, returned items should generally:
- Be requested within 90 calendar days of delivery.
- Be unused and in their original condition, where applicable.
- Include original packaging, accessories, and included materials, where applicable.
- Include proof of purchase or a valid order number.
Certain items may not be eligible for return if they have been used, damaged after delivery, personalized, customized, or specifically identified as non-returnable on the product page.
If you are unsure whether your item qualifies, contact us before sending it back.
Nothing in this policy limits any rights you may have under applicable law.
3. Items Not Eligible for Return
Unless required by applicable law or otherwise stated on the product page, we may be unable to accept returns for:
- Items damaged through misuse, neglect, or improper handling after delivery.
- Personalized or customized products, unless defective, damaged, or otherwise eligible under applicable law.
- Items that are clearly identified as non-returnable before purchase.
- Products returned incomplete or missing essential components, where those components are necessary for the return to be accepted.
If you believe an item is defective, damaged, or incorrectly supplied, please contact us so we can review your situation.
4. How to Request a Return
To start a return:
- Email Contact@fordcards.shop with your order number and the reason for your request.
- Include clear photographs if the item is damaged, defective, or incorrect.
- Wait for our response and return instructions.
- If your return is approved, follow the instructions provided to package and return the item.
Please do not send items back without contacting us first. This helps ensure that your return is directed to the correct location and can be processed properly.
We aim to respond to return requests within 1–2 business days.
5. Return Shipping — Free Returns
FordCards offers free return shipping for all eligible returns approved under this policy.
Once your return is approved, we will provide instructions for arranging the return shipment. Where applicable, we will provide a prepaid return shipping label or other appropriate shipping arrangements.
Please follow the instructions we provide. Return shipments sent without authorization or contrary to our instructions may experience delays.
This free-return policy does not limit any shipping or other remedies required by applicable law.
6. Damaged or Defective Items
If your order arrives damaged or an item appears defective:
- Keep the product and its original packaging.
- Take clear photographs of the item and any visible damage.
- Contact Contact@fordcards.shop as soon as reasonably possible.
- Include your order number and a description of the issue.
We may request additional information to help assess the problem.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution. Any resolution will be subject to applicable law and the circumstances of the claim.
Please retain the original packaging until the issue has been resolved.
7. Incorrect Items
If you receive an item that differs from what you ordered, contact us at Contact@fordcards.shop as soon as possible.
Please provide:
- Your order number.
- A description of the item received.
- Photographs of the item and shipping label, if available.
If we confirm that an incorrect item was sent, we will provide return instructions and arrange an appropriate resolution, such as a replacement or refund, subject to availability and applicable law. Eligible return shipping will be free.
8. Order Cancellations
We process orders as promptly as possible.
Before shipment: Contact us as soon as possible. If we can cancel your order before it is dispatched, we will confirm the cancellation and arrange any applicable refund.
After shipment: An order that has already been dispatched may not be cancellable. However, you may request a return under this policy if the item is eligible.
If you need to cancel an order, email Contact@fordcards.shop with your order number.
Nothing in this section limits any cancellation rights you may have under applicable law.
9. How Refunds Are Processed
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method used for the purchase.
Refund Processing Time: Please allow up to 14 calendar days for an approved refund to be processed. After processing, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
If your refund has not appeared after the applicable timeframe, contact us with your order number so we can assist you.
10. Partial Refunds
In certain circumstances, a partial refund may be appropriate where an item is returned incomplete or does not meet the stated return conditions, to the extent permitted by applicable law.
We will explain the reason for any proposed partial refund before finalizing it. This provision does not apply where a full refund or other remedy is required by law.
11. Exchanges and Replacements
If you would prefer an exchange or replacement instead of a refund, contact us to discuss the available options.
Exchanges and replacements are subject to product availability and the circumstances of your request. If the original item is unavailable, we will discuss an appropriate alternative or refund, as applicable.
12. Promotional Purchases and Price Changes
Prices, promotions, and discounts may change from time to time.
If a product’s price changes after your purchase, we generally do not adjust the original purchase price unless the applicable promotion or law requires otherwise.
Promotional codes and discounts are subject to their stated terms and conditions.
13. Contact Us
If you have questions about returns, refunds, damaged items, or cancellations, please contact us:
FordCards
7583 Olive Blvd
St. Louis, MO 63130
United States
Email: Contact@fordcards.shop
Phone: +1 (702) 347-3319
Website: fordcards.myshopify.com
We are happy to help with your order and will work to resolve eligible return and refund requests as fairly and promptly as possible.